FAQ

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Info

Most jewelry is made of thin layers of hardwood that are hand-painted, laminated to one another, hand-sanded + oiled - creating intricate, three-dimensional works. I've always been drawn to the simplicity of geometric shapes, and how shapes relate to one another + I think that's expressed in this new series. I hope you enjoy wearing it as much as I enjoy making it!

Please note, due to the natural qualities + varying grain/color of wood, each piece is unique + yours will vary slightly from the one pictured.

How do I care for my jewelry?

Please be kind to your piece(s). All pieces are finished with a protective coat of either oil or polyurethane, however they are not made to be worn in water + storing in direct sunlight may warp your piece(s).

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What forms of payment do you accept?

We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

Do you charge sales tax?

California state residents will be charged sales tax during checkout.

Do you offer wholesale pricing?

Yes. If you would like a wholesale account, please contact us and include your business details in your message.

What is your exchange / return policy?

Customer satisfaction is of the utmost importance to us. Unused items in their original condition can be returned within 10 days of delivery. If a product is defective, it will be exchanged for the same (new) product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product. Return/exchange shipping costs are the responsibility of the buyer + you will be billed prior to your exchange being shipped. Buyer takes responsibility for lost packages, please insure your exchange for the price of the jewelry.

Can I return custom or sale items?

We cannot offer returns / exchanges on custom + sale items.

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Are orders available for immediate shipment?

All jewelry is custom made for every order. Stud earrings are usually available to ship in 1-3 days. Typical production time for all other items is 3-5 business days, though we strive to ship orders as quickly as possible.

How long will delivery of my order take?

Domestic orders are shipped via USPS First-Class Mail with devliery confirmation + are typically delivered within 3-7 business days.

International orders are shipped via USPS First-Class Mail International Parcel + do not come with tracking. If you require tracking, or want to get your package as soon as possible, it is usually about $30 for International Express Mail with delivery confirmation. Please email me if you would like this option + I'll provide you a quote. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing.

Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

Do you ship internationally?

Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

{ More Questions }

If you have further questions, please feel free to contact us.